Guiding Principles | Controller's Office

Our guiding principles are operational ideals that move us closer to achieving our vision. Change is inevitable and we look to employ these principles in every process, interaction and task as a means of maintaining quality and attaining excellence.
Penn State University sign in the snow
Communication- Effective communications with each other and our stakeholders is the basis for providing exceptional service. We continuously look for more efficient ways to communicate accurate, timely, and meaningful information to the appropriate stakeholders.

Continuous Process Improvement- Processes are never perfect; there are always opportunities to identify improvements for more efficiency, quicker turn around, lower cost and greater effectiveness. The Corporate Controller’s Office actively identifies and supports new ideas that lead to more efficient University-wide operations through cost containment and cost reduction strategies.

Workforce Development, Training, Retention and Succession Planning- As a service organization, people are our single most valuable asset. The University operates in a complex and rapidly changing environment with limited resources and ever-increasing demands from our internal and external constituents. In this challenging environment it is imperative that the Corporate Controller’s Office recruit, train, retain and promote only the best people who are dedicated to our mission, vision and values.

Informed Decision Making- By definition, the mission of each Corporate Controller’s unit involves elements of internal control, stewardship, fiduciary oversight, legal/regulatory compliance and policy development and enforcement. As a recognized “subject matter expert” on such topics, the Corporate Controller’s Office is a leader in developing and widely disseminating information that actively raises awareness of these principles and encourages University leaders to make informed, responsible business decisions for a sustainable future.

Promote Sustainability- The Corporate Controller’s Office will consider and assess environmental and social impacts on the University and the world in its commitment to sustainability.  We will monitor our efforts on a regular basis and take responsibility for the full cost of our actions and decisions.