Some users have encountered difficulties in using the PDF forms on GURU, especially those forms which perform calculations.
Our PDF forms are designed for use with the PDF reader Adobe Acrobat Reader, or Adobe Acrobat Pro. Each browser (Chrome, Firefox, Internet Explorer, etc) has a built-in PDF viewer making it the default PDF viewer without asking users. It's our experience that these built-in viewers do not support all the features required for PDF forms. Similarly, many calculations are not supported by other stand alone PDF readers (for example: Nuance).
Going forward, please use Adobe Acrobat Reader or Adobe Acrobat Pro when using GURU forms. If you experience problems downloading or opening a document, you can right click on the link in the Forms Locator Screen, select “Save Link As” or similar language, and save the file. The document can then be opened in either Adobe Acrobat Reader or Adobe Acrobat Pro from the saved location. If you encounter any difficulties, contact the GURU support staff or call the tech support line at 814-863-8592.
Get the latest version of Adobe Acrobat Reader. Contact your IT support staff person for downloading assistance, if/as needed. If Adobe Acrobat Pro better suits your needs, contact your IT support staff person for purchasing and installation assistance.